.......................................................................................................FAQ .................................................................................................
1. WHAT IS CLEARPAY?
Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in 4 automatic installments, split out in a way that suits you best. You chose how much to initially pay upfront, and the remaining payment is split over 3 installments made every 2 weeks without any interest.
2. HOW DO I USE CLEARPAY?
Just shop on JUSTYOUROUTFIT.com and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order – easy!
3. CAN I USE CLEARPAY, IF AM AN INTERNATIONAL CUSTOMER?
Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create an Clearpay account.
4. HOW DOES THE CLEARPAY PAYMENT SCHEDULE WORK?
Clearpay customers have to make their first payment at the time of purchase.The remaining three payments are deducted every 2 weeks in automatic installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
5. WHAT IF I CAN'T PAY AN CLEARPAY INSTALLMENT?
A £6 late payment free will be charged if funds are not available at the time the automatic payment is due. An additional £6 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see Clearpay Payment Purchase Agreement here.
6. HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED WITH CLEARPAY?
Clearpay returns follow our free standard return process. Use our online returns portal to print a justyouroutfit.com returns label. Please note, refunds for Clearpay will be refunded from justyouroutfit.com to Clearpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Clearpay online account. Have more questions about Clearpay returns? Go to Clearpay.com
7. WHERE CAN I FIND OUT MORE ABOUT CLEARPAY?
Visit the Clearpay website for a comprehensive list of FAQs here and check out Clearpay’s Privacy Policy found here. *Your payment schedule will be provided to you. If you fail to make a payment on time, you will be charged a late fee of £6 with an additional £6 fee added after 7 days if payment is still unpaid.
..............................................................................CUSTOMER SERVICES..................................................................................................
If you still have another question and need to get in touch, please click here.
Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands), aged 18+. Further eligibility criteria and T&Cs" apply.
Clearpay Finance Ltd. Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6, This fee can only be charged once for orders under £24. For orders over £24 you can continually be charged late fees, capped at 25% of the order's cost or £36 (whichever is less). The total amount of late fees you may be charged will depend on your order value. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future.
We encourage you to use Clearpay responsibly.
For Clearpay Terms of Use Click Here
